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question for the computer pros
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Jack Belvedere
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Storm
Posts: 3863

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Posted: Mon Sep 29, 2008

I have a problem with my DVD/CD-rom. I bought and was attempting to install new hardware and then found out it is not working. On investigation it says that the driver is missing or corrupted. I can't update it: When I attempt to, it says Windows can't perform this.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I also followed the usually-not-helpful Windows troubleshooter, attempted an uninstall and reinstall a couple times, but wind up back at square 1. Any suggestions I can try myself before hauling it in?

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